Refund policy

Return & Refund Policy

Store Name: Nutrifactor Store
Website: https://nutrifactor.store
Email: manvoracompany@gmail.com
Phone: +92 326 2192603

Last Updated: October 10, 2026

At Nutrifactor Store, customer satisfaction is important to us. We aim to provide quality products and a reliable shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return within 10 days of receiving their order, subject to the following conditions:

The product must be unopened, unused, and in its original packaging.
All seals, labels, and packaging must remain intact.
Proof of purchase, such as an order number or order confirmation, must be provided.
The return must be approved by our customer support team before the product is sent back.

Due to the nature of health supplements and personal care products, opened or used products may not be eligible for return unless they are damaged, defective, incorrect, or otherwise qualify for an exception under applicable law.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, tampered, or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

To help us resolve your issue, please provide:

Your order number.
Clear photographs or a video showing the product and its packaging.
A brief description of the problem.

After reviewing your request, we may offer a replacement, exchange, refund, or another appropriate resolution.

Please retain the original product and packaging until your claim has been resolved.

3. How to Request a Return

To request a return or exchange, follow these steps:

Contact us by email at manvoracompany@gmail.com or call +92 326 2192603.
Provide your order number, product details, and reason for the return.
Wait for confirmation and return instructions from our support team.
Send the product using the approved return method.

Products returned without prior approval may not be accepted.

4. Refund Policy

Once your returned product has been received and inspected, we will notify you whether your refund request has been approved.

If approved, the refund will be processed through an agreed payment method, such as a bank transfer or another available payment method.

Refund processing time may vary depending on the payment provider and banking procedures. We will communicate the expected processing time when your refund is approved.

Original shipping charges, return shipping charges, or other applicable fees may be deducted only where permitted by law and communicated to the customer.

5. Return Shipping Costs

Damaged, defective, or incorrect products: We will review the issue and communicate the appropriate return shipping arrangement.
Change of mind or other eligible returns: The customer may be responsible for return shipping costs, where applicable and permitted by law.
Approved exchanges: Shipping arrangements will be confirmed by our customer support team.

Please do not send any product to an address until our team has provided the return instructions.

6. Non-Returnable Products

Unless required by applicable law or approved as an exception, the following products may not be eligible for return:

Opened or used health supplements.
Products with broken seals or damaged original packaging caused after delivery.
Products returned without proof of purchase.
Products damaged through improper storage, handling, or misuse by the customer.
Products specifically marked as non-returnable before purchase.

These restrictions do not remove any rights you may have under applicable consumer protection laws.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not been processed or dispatched may be eligible for cancellation. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return procedure may need to be followed.

For prepaid orders, any approved cancellation refund will be processed through an agreed payment method.

8. Cash on Delivery (COD) Orders

For Cash on Delivery orders, refunds for approved returns will be arranged through a mutually agreed payment method, such as a bank transfer or mobile wallet.

Customers should inspect the external packaging at delivery and report any visible signs of tampering or damage to the courier and our customer support team as soon as possible.

9. Exchanges

If you receive a damaged, defective, or incorrect product, you may request an exchange by contacting our support team.

All exchanges are subject to product availability and verification of the reported issue. If a replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.

10. Refund Delays

If your approved refund has not arrived within the communicated timeframe, please contact us with your order number and refund confirmation details. We will review the status and assist you.

11. Changes to This Policy

Nutrifactor Store reserves the right to update or modify this Return & Refund Policy when necessary. Any revised policy will be published on this page with an updated revision date.

Changes will not override rights that customers have under applicable law.