Shipping policy

Shipping Policy

Store Name: Nutrifactor Store
Website: https://nutrifactor.store
Email: manvoracompany@gmail.com
Phone: +92 326 2192603

Last Updated: October 10, 2026

1. Overview

At Nutrifactor Store, we aim to provide a smooth, reliable, and convenient delivery experience for our customers. This Shipping Policy explains how orders are processed, dispatched, and delivered when you purchase products from our website.

By placing an order with us, you agree to the terms outlined in this policy.

2. Shipping Coverage

We currently aim to serve customers across Pakistan, subject to courier availability and delivery service coverage.

Delivery availability may vary depending on your city, area, and the courier service operating in your location. If delivery is unavailable to your address, our customer support team will contact you to discuss possible alternatives.

3. Order Processing Time

Orders are generally processed within 1–3 business days after order confirmation.

Processing times may vary during public holidays, promotional campaigns, periods of high order volume, or circumstances beyond our reasonable control.

Orders placed on weekends or public holidays may be processed on the next business day.

Please ensure that your contact number and delivery address are accurate when placing your order.

4. Estimated Delivery Time

After dispatch, estimated delivery times are as follows:

Major cities: Approximately 2–5 business days.
Other cities and areas: Approximately 3–7 business days.
Remote locations: Delivery may take additional time, depending on courier coverage.

These timeframes are estimates only and are not guaranteed. Actual delivery times depend on the courier, destination, weather, public holidays, and other operational factors.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Any free-shipping promotion will be subject to its stated terms and conditions, including any minimum order value or location restrictions.

If additional delivery charges apply to a particular location, we will communicate them to the customer before confirming the order.

6. Cash on Delivery (COD)

We may offer Cash on Delivery (COD) for eligible orders and delivery locations.

For COD orders:

Customers should provide a valid phone number and complete delivery address.
Customers should remain available to receive the delivery and pay the confirmed order amount.
Our team or courier may contact customers to verify order details.
Repeated refused or uncollected orders may result in restrictions on future COD orders, where reasonably necessary and permitted by law.

COD availability may depend on the courier service and destination.

7. Order Confirmation

We may contact customers by phone, SMS, email, or other available communication channels to confirm order details before dispatch.

If we cannot verify essential order information, processing or dispatch may be delayed until the information is confirmed.

Please ensure that your phone number remains reachable after placing an order.

8. Tracking Information

Where tracking is available, tracking details may be shared with customers after the order has been dispatched.

Customers can use the provided tracking information to check the delivery status through the relevant courier service.

If tracking information is unavailable or an order appears delayed, please contact our customer support team for assistance.

9. Incorrect Address or Unsuccessful Delivery

Customers are responsible for providing accurate shipping information.

Delivery may be delayed or unsuccessful if:

The address or phone number is incorrect.
The recipient is unavailable.
The courier cannot access the delivery location.
The customer refuses or fails to collect the shipment.
The courier is unable to complete delivery for operational reasons.

If a shipment is returned to us, we will contact the customer to discuss redelivery or other appropriate arrangements. Additional shipping charges may apply where permitted by law and communicated in advance.

10. Delayed, Lost, or Missing Shipments

Although we work to dispatch orders promptly, delays may occur due to courier operations, weather conditions, public holidays, transport disruptions, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery window, please contact us with your order number.

We will review the shipment status and, where appropriate, coordinate with the courier to help resolve the issue.

If a shipment is confirmed lost, we will discuss an appropriate resolution in accordance with our policies and applicable consumer protection laws.

11. Damaged or Incorrect Deliveries

If you receive a damaged, defective, tampered, or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

Your order number.
Clear photographs or a video of the product and packaging.
A brief description of the issue.

Please retain the product and its original packaging while we review your request.

Eligible cases will be handled under our Return & Refund Policy and applicable law.

12. Changes to Orders

If you need to change your delivery address or other order details, contact us as soon as possible.

Changes may be possible before dispatch but cannot be guaranteed after an order has been handed over to the courier.

Once an order has been dispatched, you may need to follow the courier's procedures or contact our support team for assistance.

13. International Shipping

International shipping is not guaranteed and may not currently be available.

If international delivery becomes available, applicable shipping charges, customs duties, taxes, import requirements, and delivery estimates will be communicated where relevant before order confirmation.

Customers are responsible for complying with applicable import requirements in their destination country, subject to applicable law.

14. Shipping Policy Updates

We reserve the right to update this Shipping Policy when necessary to reflect changes in our delivery arrangements, courier services, or business operations.

Any updated version will be published on this page with a revised “Last Updated” date. Changes will not override customers' mandatory legal rights.